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  HOSTING INFORMATION:

  Helm is a multi-server management and control system for Windows 2003 based web hosts. The system is designed for any size web hosting companies, datacenters and ISPs, which require a solid platform that automates all of the day-to-day tasks that would otherwise require highly skilled man power, and large work forces.

  We are running on 13 x 1000MB circuits! Every GuessWhatWebHosting server is connected to a 100% Cisco Powered Network. Using enterprise-class Cisco networking gear, all routers, layer-2 switches, and layer-3 switches are tested in labs prior to deployment to ensure stability and interoperability.

  The standard Helm control panel interface comes in multiple styles and colours. Our system will continue to provide new interfaces and because the control system is completely separate from the interface, this allows for completely custom interfaces to be implemented. Helm even allows administrators and resellers to set up their own headers and footers to completely rebrand the Helm interface as their own.

  Our data centers are physically isolated from everyone but level three technicians. Public access is strictly forbidden. Access to the floor the datacenter resides on is restricted and completely locked down.

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Network Speed

We are running on 13x 1000MB lines, which gives us ultimate reliability and ultimate speeds and throughput to your website. This enables us to give you lots of bandwidth constantly though your website. We are actually 1100% faster than anyone else in the UK.


Network Redundancy

The systems use intelligent end-user routing software called Border Gateway Protocol (BGP) between the OC-3's. BGP identifies which path is the most efficient for each data packet and then routes the packet to its destination on the fastest path. This increases the speed at which web pages sent from the data centre, arrive at their destination.


Cisco Powered Network

Every GuessWhatWebHosting server is connected to a 100% Cisco Powered Network. Using enterprise-class Cisco networking gear, all routers, layer-2 switches, and layer-3 switches are tested in labs prior to deployment to ensure stability and interoperability.


Network Reliability

Industry analysis reveals that 70% of downtime of over 10 hours with any ISP is caused by telephone circuit failure. With the systems in place, circuit failure is virtually eliminated as the data centre is provided by Level(3) and Qwest. The providers also have peering connections with other major Tier 1 providers that allow traffic to be switched to alternate backbones should the need arise. We recognize that downtime is not an option for your servers. That's why the data centre is always equipped with top of the range hardware and facilities that ensure that your site is up and running on the web 24 hours a day, seven days a week. The data centre features raised flooring. This enables a constant flow of conditioned air and helps to maintain uniform room temperature at all times. In addition, raised flooring reduces static and ensures a professional, computer-grade environment for your servers. More information .


Guaranteed Packet Delivery

The data centre offers superior reliability of data by guaranteeing minimal packet loss in the network. And, the technicians work with the network providers to ensure that all packets leave the network at the highest contracted speeds and are delivered to your end-users.


Bandwidth Utilization

It is a common misconception that the amounts of bandwidth (size of the pipes that carry the data) differentiate web hosting companies. In reality it is not only the size of the pipes that matters, it is the utilization levels. The utilization of our Internet connections is vital to a network's ability to transfer data without packet loss or latency. GuessWhatWebHosting aims to keep all connection usage below 50% to avoid any connectivity problems. The networks are designed to ensure excess capacity exists even in peak operating hours. We demand that excess bandwidth be the norm, even during the largest traffic spikes. The data centre technicians continue to add new connectivity/routes to ensure that this excess is retained and your content is sent to your end-users as efficiently as possible. Finally, the NOC is located in a secure, monitored, class A building with a minimum number of approved personnel allowed access to highly sensitive areas and equipment. A detailed record of employee and visitor entry is maintained at all times.


Network Security

The GuessWhatWebHosting network is a fully switched network. Traffic destined for a website hosted on a server is sent only through switching equipment necessary to deliver the information to that server. This minimizes the risk of someone sniffing or capturing traffic being sent across the network. Furthermore, GuessWhatWebHosting vigorously prosecutes persons who generate malicious attacks on our internal network.